SHÁNAH SPA POLICIES
Treatment hours are from 8:00 AM to 8:00 PM, seven days a week.
An additional 19% service charge will be applied for all treatments.
If you must cancel or reschedule your spa appointment, please do so during business hours, at least 10 hours prior to scheduled treatment time. If any change is made within 10 hours prior to the scheduled treatment time, you will be charged the full fee.
Children under 16 are allowed in the spa and fitness areas only at the times they are scheduled for an appointment, and they must be accompanied by an adult at all times.
Please arrive in the lobby 15 minutes before your appointment. This will allow you time to prepare yourself before your therapist greets you. In preparation for your massage or body treatment, it is recommended to take a shower and then spend some time in silence. This will help you to relax and be ready for a great treatment. Do not worry about being modest; our therapists have been trained to keep you properly draped throughout the treatment, respecting your privacy at all times. After your treatment, it is advisable to allow yourself some extra time on our deck, enjoying the quiet pristine environment.